Analytics

Dashboard with FRT, ART, AI auto-resolution rate, CSAT and real cost per resolution. CSV/PDF export and metrics by agent and channel.

What it does

Decisions with data, not gut feeling.

Integrates with

Native connections, no glue code.

Anthropic Claude Default AI engine

Single inbox for all channels with assignment and transfer between agents.

Claude Haiku 4.5 by default with Sonnet 4.6 fallback and automatic human escalation.

The dashboard is ready from day one.