AI support that actually resolves

An omnichannel inbox with agentic AI replies that read your knowledge base, execute actions across your systems, and escalate to a human only when needed. Catalan, Spanish, English and 4 more EU languages out of the box.

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Built for European SMBs that want fewer ticket queues and more customers served.

50 free AI credits No card EU AI Act ready
Screenshot of the ChatbotWebIA backoffice: unified inbox with AI replies
Platform

Everything you need on a single platform

Ten core capabilities designed for your AI to resolve more than 60% of inquiries — and gladly delegate when it doesn't know.

Unified inbox

Single inbox for all channels with assignment and transfer between agents.

Anthropic AI engine

Claude Haiku 4.5 by default with Sonnet 4.6 fallback and automatic human escalation.

Knowledge base

Semantic RAG over URL, sitemap, PDF or manual text with auto re-sync.

Tool catalog

Templates for Shopify, Stripe, Calendly, Linear, Jira. Dry-run mode to test risk-free.

Omnichannel

Web, email, WhatsApp Cloud, Facebook, Instagram, Telegram. Voice at M9.

Contacts (CRM)

Cross-channel unified identity, custom attributes, tags and segments.

Analytics

Dashboard with FRT, ART, auto-resolution, CSAT and real cost. CSV/PDF export.

Automations

Triggered messages, assignment rules, AI auto-tagging.

EU compliance

AI Act, GDPR, DPIA, FRIA, DPA — full compliance arsenal by default.

API + Webhooks

REST v1 with ApiKey, HMAC-signed webhooks, full OpenAPI doc.
View the full platform

Everything you need in one platform

Seven core capabilities designed so your AI resolves over 60% of inquiries — and gladly escalates when it doesn't know.

Fast and efficient

Optimized to offer the best performance. Your work, without waiting.

Advanced security

Your data protected with the highest security standards.

Real-time analytics

Instant metrics and statistics to make better decisions.

Global access

Available anywhere in the world, at any time.

Smart notifications

Stay informed about what matters without unnecessary noise.

Customizable

Adapt the platform to your specific needs.

How it works

From zero to first resolved chat in under 10 minutes.

1

1. Connect your knowledge

Paste your website URL, sitemap, or import your Crisp/Intercom KB with an API key. We generate embeddings and the RAG is ready.

2

2. Customize the AI agent

Define tone, scope, out-of-topic messages and, if you want, tools (tool use) that the AI can execute on your systems.

3

3. Serve from a single inbox

Web, email, WhatsApp, Instagram, Facebook and Telegram converge in a single inbox. AI replies, escalates to human when confidence drops, and you measure CSAT and ROI in real time.

Frequently asked questions

More? Email us. We reply in under 24 business hours.

Crisp caps AI at 50 uses/month on the €95 plan and unlocks it fully on €295. ChatbotWebIA gives 1,000 AI credits on Starter (€39) and 3,000 on Growth (€99), with 60-70% autonomous resolution and AI Act compliance by default.

Anthropic Claude Haiku 4.5 by default (fast, excellent multilingual) with Sonnet 4.6 fallback when confidence drops. Embeddings via OpenAI. No provider trains on your data.

Yes, by default. AI disclosure visible in the widget, free human opt-out, immutable audit log. Downloadable DPIA + FRIA template.

A typical Haiku conversation consumes ~5 credits. Growth (€99) includes 3,000 credits = ~600 AI conversations/month. Extra packs from €15.

Web (floating widget), email, WhatsApp Business Cloud, Facebook Messenger, Instagram DM, Telegram. Voice at M9.

Yes, 1-click importer with your API key. Imports contacts, KB and gets the system ready in under 10 minutes.

PostgreSQL and object storage in the EU (Frankfurt or Madrid). Downloadable DPA. Public subprocessors list.

Yes from Growth. REST v1 with ApiKey, HMAC-signed webhooks, OpenAPI at /api-docs.

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50 free AI credits every month, no card. Cancel with one click.

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