Inbox

Unified inbox

Single inbox for all channels with assignment, presence and transfer between agents. Handle web, email, WhatsApp, Instagram, Facebook and Telegram from the same view.

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What it does

One view, every channel. AI replies first, agents step in when it adds value.

Integrates with

Native connections, no glue code.

Mercure Realtime WebSocket

Web widget Responsive JS embed

Email IMAP/SMTP or SaaS

WhatsApp Cloud Official Meta messaging

How it works

Related modules

Anthropic AI engine

Claude Haiku 4.5 by default with Sonnet 4.6 fallback and automatic human escalation.

Omnichannel

Web, email, WhatsApp Cloud, Facebook, Instagram, Telegram. Voice at M9.

Contacts (CRM)

Cross-channel unified identity, custom attributes, tags and segments.

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Anthropic AI engine

Start with your unified inbox

Connect your first channel in less than 5 minutes.

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